Shipping policy

Shipping

Standard shipping to Germany costs €4.95 and is free of charge for orders over €49.

When we ship the order, we indicate the carrier, the shipping date and the estimated delivery date for the package in the email sent to the customer with the shipping confirmation and - if available - in the customer's user account. The package can be tracked by the customer in the user account under "My orders".

Delivery

Delivery always takes place from Monday to Saturday with our shipping partner DHL.

We calculate the delivery time based on working days. Saturdays, Sundays and public holidays do not count as delivery times unless something else has been expressly agreed.

The delivery time specified by us begins on the day the full payment is received if delivery is made against prepayment and otherwise on the day the contract is concluded.

We give an approximate delivery time, so that the stated period can be exceeded by up to two working days. Our goods are delivered in Germany within 4 - 5 working days, unless a fixed delivery date has been expressly agreed.

Delivery location

The order can be delivered to an address in Germany or to a Packstation.

Delivery can be made to

  • an address of your choice within Germany
  • a DHL Packstation.

Contactless delivery

Our shipping partner DHL offers the customer contactless delivery. The customer always receives a package notification message from DHL. The customer can use this, for example, to select a desired delivery location on the doorstep.

For more information about delivery details, we refer you to the website of our shipping partner DHL. This can be accessed at https://www.dhl.de/de/privatkunden.html.

For more information on delivery, our General Terms and Conditions can be found at https://vegavegan.de/policies/terms-of-service .