Refund policy

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the cancellation period begins on the day on which you or a third party named by you who is not the carrier take possession of the last goods have taken or has.

To exercise your right of withdrawal, you must

BaLu Trading GmbH
Giesweg 23
44149 Dortmund
Tel.: +49 231 72989753
Email: info@vegavegan.de

by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form for this, but it is not mandatory.

To comply with the cancellation period, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

CONSEQUENCES OF REVOCATION

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or return the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample cancellation form

If you want to revoke your contract, please fill out this form and send it back to us by post or email.

To:

BaLu Trading GmbH
Giesweg 23
44149 Dortmund
Email: info@vegavegan.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods/the provision of the following service/s (*):

Ordered on(*)/received on(*):

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s)

(only for notifications on paper):

Date:

(*) Delete where not applicable.